When we bought our house, it came with a crappy old refrigerator that the old owners didn’t want to bother taking away. It made things cold, which is really all a refrigerator needs, but the door pieces were broken, so things could not really be kept in the door, drawers were cracked, etc. It was difficult to organize things inside, because some parts didn’t hold things well.
We put it out in the garage and got a new refrigerator for inside, and it worked well as a second refrigerator. However, I often feel some stress over the poor energy efficiency of the old unit, so I finally decided to make use of the SCE rebate program to get rid of old refrigerators or freezers.
I filled out the form online, and picked June 3rd as the pick-up date. It was the first available date. When selecting the date, it says “We will call you prior to the date you choose below to confirm your appointment and you will be given a four hour time slot. We will call you within a half hour of our arrival on the day of your pickup.” Then they called and reiterate this information (yes, somebody called to tell me that somebody would call). Then they sent snail mail, to let me know that they would call me the day before pick-up to give me a window, and would call me just prior to pick-up, and that if I did not answer, they would reschedule me.
June 2nd rolled around and I got no call or message letting me know what my 4 hour window would be. I called and left them voice mail asking if the pick-up was still happening on the third, and if so, what the 4 hour window would be.
On June 3rd, the doorbell rang at 7 AM and woke me up. They wanted my refrigerator.
At 9:30 AM they called to reply to my voice mail, wanting to provide me with a 4 hour time window for pick-up.