A snippet from a real phone conversation:
(“Him” has a lovely British accent, btw)
Me: Just copy and paste it into the email.
Him: Copy and paste?
Him: What’s that?
Me: Highlight the add…
Me: Use your mouse, and highlight the text and then right cl…
Him: Whoa whoa whoa! You are getting too technical for me. We had better wait until (his assistant) comes in and you can talk to her.